By purchasing an astrological service from me, you acknowledge that astrology is imprecise and at times inaccurate.
The information that I provide to you in a horary reading or birth chart consultation is presented as a guide only, and should not replace advice from medical professionals, financial advisors, legal advisors, or other experts.
All information that you provide to me will be kept strictly confidential. I will never share your contact information or identity with any third party.
At times I use anonymous example charts for the purposes of teaching or lecturing - but I will never use your chart as an example unless I have your express permission to do so.
Under the Australian Consumer Law, you are entitled to a refund if my services:
were not provided with acceptable care and skill or technical knowledge;
were not fit for the purpose or did not give the results that you and I had agreed to; or
were not delivered within a reasonable time.
The difficulty with refunds is that I strongly believe a reasonable consumer would be aware that astrology is imprecise and at times inaccurate.
Therefore, I would be unlikely to give a refund just because I got the answer wrong to a horary question, unless you can show me that the reason why I got it wrong was due to a lack of “acceptable care and skill or technical knowledge.”
Any fees paid for natal readings that are missed or cancelled with less than 24 hours notice are not eligible for a refund.
Natal astrology requires an hour or two of preparation before the reading begins. For this reason, I require payment up-front, at the time a booking is made.
If I have to cancel or reschedule your appointment, I will let you know as soon as possible. I will offer you the option to reschedule the appointment for a later date, or if you prefer I can provide you with a full refund.